Policies

Refunds and Exchanges:

If there is a flaw in our workmanship beyond the expected minor variations that give handmade goods their charm, we will accept a return for full refund as long as the item is received within 30 business days from the purchase date. If it is received later than 30 business days from the purchase date, but no later than 60 business days, we will offer a store credit or exchange for a comparable item.

If the return is motivated by a concern other than workmanship, such as the sizing not fitting, we offer a store credit or exchange if the item is received in saleable condition within 30 business days of the purchase date.

In case of a return, if the reason is a flaw in our product, we will cover shipping in both directions. In the case of a return for other reasons, such as sizing, you will cover both shipping costs, so please contact us if you are unsure of sizing and we'll do our best to nail it down for you!

If you are in a remote area or another circumstance that would result in obscene shipping costs to send us the item in time, contact us regarding using slower, less expensive shipping within 1 week prior to the end of the return window and we can discuss arrangements.

Custom Orders and Wholesaling:

We welcome custom orders! If your vision isn't best suited to our expertise, we are also always happy to direct you to other leatherworkers whose talents would be better suited, so don't be afraid to ask!

We also offer wholesale pricing for other vendors - contact us for details. Note that we do not at this time accept commission arrangements except with local stores (in Victoria BC, Canada).

Policies © 2012 - 2017 Labyrinth Leathercraft